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Bid Title: Assessor's and Collector's Office phone system upgrade
Category: Collector
Status: Closed

The Cass County Assessor and Collector Offices are soliciting bids to upgrade their current NEC phone system by seeking a bid to replace the CPU with a new SV9100 CPU and software from the existing NEC SV8100 system. The Assessor and Collector asks bids to utilize existing hardware: SV six blade chassis with power supply; 28 digital phones; one four-port analog station blade; two 16 port digital station blade; and one PRI blade. Goals of the bid are to create a new voicemail system with a minimum of 32 mailboxes and the ability for voicemail to email services; and to create a contact center where employees can log into queue. The Assessor and Collector need the ability to monitor speed of answer, taxpayer wait times, average length of call and total number of taxpayer calls received in effort to improve taxpayer service. Data reporting including trunk usage is requested to monitor busy signals to offer faster customer service speed to taxpayers. Project management and employee training on the system is required.

Please send bids to Cass County Assessor’s office at 2733 Cantrell Road, Harrisonville, MO 64701, by 9AM, June 13, 2019. Bids will be opened at 9AM, June 14, 2019
Publication Date/Time:
5/28/2019 8:00 AM
Closing Date/Time:
6/13/2019 9:00 AM

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